Frequently Asked Questions
Everything you need to know about your Greenworks gear and orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy for outdoor apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please ensure all tags are attached to be eligible for a full refund.
Are your products covered by a warranty?
Yes, all Greenworks products come with a limited warranty against manufacturing defects. The duration varies by product category, so please check the specific product page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger equipment and gear purchases.
How do I determine my correct size for protective gear?
We provide a detailed sizing chart on every product page. We recommend measuring yourself and comparing those figures to our guide to ensure the best fit for safety and comfort.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team directly.